Shipping policy

Shipping Policy
Thank you for shopping with us! This policy covers how and when we send your items. [
Order Processing Time
Handling time: All orders are processed within 1 to 2 business days (Monday to Friday).
Cut-off time: Orders placed after 2:00 PM will be processed the next business day.
Delays: Orders are not shipped or delivered on weekends or public holidays. If we experience a high volume of orders, shipments may be delayed by a few days. 
    Domestic Shipping Rates & Delivery Estimates
    We ship using Sweet Spot and Meinfreight. Delivery charges for your order will be calculated and displayed at checkout. If not displayed due t size of item please ring us for confirmation, or we will be in contact after your purchase.
    Standard Shipping (North Island): $15** upwards depending on size. (2–3 business days) Large items can be over $250 (Ride-on mowers, log splitters...)
    Standard Shipping (South Island): $25** (3–5 business days) Large items can be over $250 (Ride-on mowers, log splitters...)
    Rural Delivery (RD): $20** (an extra 2–3 business days applies) Large items can be over $250 (Ride-on mowers, log splitters...)
    Free Shipping: We offer free local delivery on most items. 
    **We reserve the right to contact you and confirm pricing if this has changed between the time we posted the sale, and the fuel prices affecting delivery.
      Local Pickup
      If you prefer, you can pick up your order for free at our location: Franick Outdoor Power Equipment, 1051 Maraekakaho Road, Hastings 4120.
      Pickup hours are Monday–Friday, 8:00 AM – 5:00 PM. We will email you when your order is ready.
      We do not ship Internationally.
          Order Tracking
          Once your order is dispatched, you will receive an email containing a tracking number from our courier partner. You can use this link to check the live status of your delivery. 
            Lost, Damaged, or Missing Packages
            If your item arrives damaged, please take a photo of the box and the product and email us within 48 hours of delivery.
            If your parcel is lost or deeply delayed, contact the courier with your tracking number or reach out to us at sales@franick.co.nz so we can open an investigation on your behalf. 
              Contact Us
              If you have any questions about your delivery, please contact us at:
              Email: sales@franick.co.nz
              Phone: 06 876 3698