Cancellation policy

1. Overview of Purchase Options
To provide flexible purchasing paths for our outdoor power equipment, Franick Outdoor Power Equipment Specialists offers alternative purchase options alongside standard immediate transactions. These may include:
  • Pre-Orders / Back-Orders: Securing machinery or parts before stock arrives at our warehouse.
  • Layby Sales: Reserving equipment and paying over a specified period.
  • Recurring Maintenance/Subscription Plans: Scheduled shipments of consumables (e.g., two-stroke oil, replacement trimmer line, spark plugs). [1, 2]
By selecting any of these purchase options at checkout, you agree to the specific cancellation terms outlined below.
2. Pre-Orders and Back-Orders Cancellation
  • Cancellation Windows: You may cancel a pre-order or back-order at any time before the item has been dispatched from our facility.
  • Refund Type: If cancelled before dispatch, a full refund will be issued to your original payment method.
  • Post-Dispatch: Once an item has been dispatched, it can no longer be cancelled as a purchase option. It will instead be treated as a completed sale and will fall under our standard Returns Policy (Note: No refunds are legally mandated for a simple change of mind once shipped). [1, 2, 3, 4]
3. Layby Sales Cancellation (Statutory Rights)
All layby agreements are fully compliant with the New Zealand Fair Trading Act 1986. [1]
  • Customer Right to Cancel: You may cancel your layby sale agreement at any time before you take possession of the power equipment. [1]
  • Refunds & Cancellation Fees: Upon cancellation, we will refund all monies paid by you toward the layby. However, as permitted by New Zealand law, we reserve the right to deduct a Cancellation Fee of 10% of the total value. This fee strictly covers our administrative costs, storage, and the loss of value of the stock while held. [1, 2, 3]
  • Supplier Cancellation: If we must cancel the layby because the equipment is no longer available due to circumstances outside our control, you will receive a 100% refund with no cancellation fees applied.
4. Recurring Orders & Subscriptions Cancellation
If you have signed up for recurring deliveries of oils, blades, or safety gear:
  • Autopay Management: You can cancel or pause your subscription at any time through your customer account portal or by emailing us.
  • Cut-Off Deadline: To avoid being billed for your next scheduled shipment, you must cancel your subscription at least 3 business days before your next scheduled payment processing date. [1]
  • Late Cancellations: Cancellations processed after a recurring payment has been captured cannot be refunded if the order has already entered our fulfillment pipeline.
5. How to Request a Cancellation
To cancel any active purchase option, please contact our customer support team as soon as possible:
  • Email: sales@franick.co.nz
  • Phone: 06 876 3698
  • Required Details: Please state your full name, order number, and the specific equipment or subscription you wish to cancel.